There is a daily barrage of personalities that we must deal with to make it to the magical time of “5:00 p.m.”. If we are able to prepare for the personalities, those we work with daily and those who bless us with their presence during the course of the day, we can survive and walk away without too much personal damage. In order to make it simple, we will look at the personalities and people in a simple and concise manner, comparing them to the “animal kingdom”. Join us to see how much of a “zoo” you work in. Learn to be a handler instead of being handled.